✨ COMPANY OVERVIEW

You will be employed through en EOR contractor, acting as the operational extension of a global technology leader.
This role supports the Global Sales Organization, ensuring precise execution of strategic directives within outsourced sales and operations teams.

The position is highly execution‑driven, requiring strict compliance with internal approval workflows and close daily alignment with the internal manager who provides all instructions and final decisions.

📈 ROLE OVERVIEW

This role ensures accurate, compliant, and timely implementation of global sales strategies, BPO operations, and performance execution.
It focuses on high‑quality operational execution, directly supervised by the internal manager.

You will operate as the bridge between global HQ, regional stakeholders, and BPO vendor teams, ensuring flawless communication, reporting discipline, and adherence to process controls.

💼 KEY RESPONSIBILITIES

1. BPO Partner Operations Support

Directive Execution

• Assist in preliminary BPO vendor screening, background checks, and onboarding tracking based exclusively on explicit manager instructions.

• Ensure all operational steps strictly follow pre‑approved workflows.

Process Coordination

• Draft documentation, coordinate legal reviews, and handle document archiving.

• Work fully within pre‑approved contract terms, SLA frameworks, and governance guidelines.

Monitoring & Reporting

• Conduct daily and weekly monitoring of BPO partner compliance and performance execution.

• Proactively identify irregularities, disputes, or regulatory risks.

• Escalate to the manager immediately and follow dispute‑resolution protocols only when authorized.

2. Global Sales Strategy Implementation & Team Development Support

Strategy Execution

• Translate the manager’s predefined Go‑To‑Market (GTM) and regional sales strategies into clear task plans for BPO teams.

• No modifications to strategy, KPIs, or target definitions are allowed.

Recruitment Coordination

• Manage operational steps for BPO recruitment: job postings, interview coordination, status tracking, candidate evaluation reporting.

• All hiring approvals remain strictly with the internal manager.

Training Implementation

• Organize, track, and report on training sessions based on standardized curricula provided by the manager.

• Collect data, feedback, and attendance metrics; no content modification permitted.

3. Performance Data Monitoring & Reporting Support

• Collect, cleanse, and input daily sales and operational data within the KPI framework defined by the manager.

• Ensure accuracy, timeliness, and completeness of performance dashboards.

• Identify anomalies or forecasting gaps and escalate appropriately.

• Support monthly, quarterly, and annual performance review cycles.

👔 JOB REQUIREMENTS

Education : Bachelor’s degree or above in Business, Operations, Engineering, Computer Science, or related field.

Experience

• 7+ years in Sales Operations, Business Operations, or similar roles.

• 3+ years managing BPO or third‑party vendor operations at global scale.

• Prior experience in SaaS, Cloud, Technology, or AI environments preferred.

Skills & Competencies

• Strong capability in managing complex SLAs, operational governance frameworks, and multi‑vendor environments.

• Ability to build, coordinate, and support high‑performing remote teams.

• Strong analytical sense for sales performance, process optimization, and workflow compliance.

• Excellent communication and cross‑cultural collaboration skills.

• Professional proficiency in Turkish and Chinese is mandatory (spoken & written).

Mindset

• Execution excellence: highly detail‑oriented, process‑disciplined, and structured.

• Strategic comprehension with operational focus: able to understand the strategy but strictly apply it without alteration.

• High level of integrity: respects approval workflows and avoids unauthorized decisions.

📝 APPLICATION PROCESS

If you are an organized, execution‑driven operations professional ready to support a global sales ecosystem, we welcome your application.

Please ensure your CV is in English.

We look forward to meeting you!