✨ COMPANY OVERVIEW:
You will be employed through an international Employer of Record (EOR) partner that provides compliant HR, payroll, and employment solutions worldwide.
The end-customer is a major global cloud service provider, recognized as a top international player supporting large-scale enterprises in e‑commerce, finance, media, gaming, and technology.

📈 RECRUITMENT CONTEXT:
You will be part of a newly established technical support hub in Istanbul, building a 0‑to‑1 team from the ground up.

💼 POSITION AND RESPONSIBILITIES:
We are looking for 7 Technical Support Engineers to join our team. Your responsibilities will include:

Customer Support & Troubleshooting

• Provide Level 1 technical support and timely resolution for customer issues across cloud products, including daily Q&A, troubleshooting, performance tuning, and system anomaly handling.

• Log, track, and escalate critical customer requests and product bugs; collaborate with backend engineering, product, and operations teams to drive resolutions and improvements.

• Use built‑in diagnostic tools (e.g., monitoring, logging, tracing systems) to assess customer production environments, identify risks, and recommend mitigation steps.

Documentation & Knowledge Sharing

• Produce clear technical documentation, incident reports, post‑mortems, and knowledge base articles to enhance support efficiency and customer self‑service.

Shifts & Global Coordination

• Participate in 24/7 rotational shifts to support global customers (Latin America, Europe, and others).

• On‑call and weekend/public holiday shifts are required.

Continuous Learning

• Stay updated on cloud technologies such as containers, serverless, and AI/ML to strengthen architectural understanding and improve customer guidance.

👨‍💼 DESIRED PROFILE:

Education & Experience

• Bachelor’s degree or above in Computer Science, IT, or related fields.

• AT least 3 years of hands‑on experience in cloud computing, IT operations, technical support, or solutions delivery (NOT entry-level).

• Ability to independently troubleshoot complex technical issues and handle technical tickets end‑to‑end.

Technical Skills

• Experience in designing, deploying, or optimizing workloads on public cloud platforms (any major provider acceptable).

• Good understanding of enterprise IT systems and ability to adapt cloud solutions for vertical industries (e‑commerce, gaming, banking, media, etc.).

• Strong knowledge of Linux/Windows OS, networking fundamentals, and TCP/IP.

• Hands-on experience with at least one database (MySQL, PostgreSQL, MongoDB, Redis, SQL Server)—including deployment, administration, and tuning.

• Deep expertise in at least one domain:

  • Systems

  • Networking

  • Databases

  • Containers (Docker/Kubernetes)

  • Cloud security

  • Storage

  • Big data

  • Middleware

  • SRE practices

Soft Skills

• Excellent customer orientation and the ability to communicate complex technical issues clearly and empathetically.

• Strong analytical mindset and resilience when solving challenging problems.

• Good collaboration skills and high‑quality documentation writing ability.

Language Requirements

• Mandatory: English + Turkish or Arabic (sufficient for handling technical tickets and basic customer communication).

• English must be strong enough for technical discussions, global meetings, documentation, and cross‑regional collaboration.

• Chinese is a plus (not required).

💰 COMPENSATION AND BENEFITS:
Salary range per month: 87,700 TRY – 131,550 TRY depending on market alignment, experience, and interview performance.

• Employed through EOR (annual contract with renewal based on performance).

• Mandatory benefits according to local employment law.

• Midnight shift allowance subject to local legal requirements (compensatory leave already included).

• Internal onboarding, handbooks, and SOPs provided.

This role is 100% onsite in Istanbul.
Remote work is generally not allowed, except for rare cases with prior approval.

Shift Rotation (24×7 coverage)

• 08:00 – 16:00

• 16:00 – 00:00

• 00:00 – 08:00 (midnight shift ~once/month per engineer)

Weekend and public‑holiday work is required on rotation.
Compensatory leave will be provided for midnight shifts.

📝 APPLICATION PROCESS:

If you are a technically strong, service‑oriented engineer ready to contribute to a new cloud support hub in Istanbul, we would love to hear from you.
Please submit your CV in English and ensure you are available for interviews aligned with China business hours.

We look forward to meeting you! 🌟